Technical Issues

[Lady Penelope]

Technical Issues
If you have any technical issue with the board, please let us know here! Please be as descriptive as possible.

[Abandon Ship]

When I'm in my new character (Monica Heathwood) for Dublin I can't access the main page or any of the RPG threads again.

It comes up with "You have empty profile fields that are required to be filled in. Please visit your profile page to update these fields". I try clicking other tabs and nothing. All I can do is edit her profile settings if I want but besides that I can't go back and forth between the profile and the board.

I have to log out altogether to gain access again to the whole boards. It's like it's asking me to register Monica's account like I'm a new member? When you click on the User Profile it says registration information required.

[Wild Love]

I had the exact same problem before. I was told to just add my name to the profile info and that made it work.

Sorry I took over the answer staffers! XD

[Abandon Ship]

^ Thanks Sandra! :)

[Bennet]

Haha yeah that is the answer! We have names set as mandatory, half the time I add the name when I create the account but I don't always remember

[Cheryl Blossom]

I dunno if this is something you're already aware of but the following posts show up in the index2 when I visit the site. They're things I don't have access to and I'm assuming I'm not supposed to see them :p

http://i.imgur.com/n05ZxPx.png

[Bennet]

Ha no you're probably not supposed to see them ;) I shall get that sorted. Lemme know if you can still see it.

[John Sheppard]

When I tried going to the username page bit it gave me this message.

Roger MacKenzie, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

[Imzadi]

Could you try now?

[Sweet Dream]

I had the same issue as Linds but it works now! :)

[John Sheppard]

:thumb: It works.

[Cheryl Blossom]

Off the top of my head from using the new scheme, here's some thoughts :D

Pros:
- Minimalist icons, especially on the homepage - very pretty!
- Navigation bar fixed to the top when you scroll
- Round avatar preview on the navigation bar
- Breadcrumb template
- Quick reply

Cons:
- Too wide. I prefer the smaller fixed width of the board.
- Fonts seem bigger/zoomed in, especially on the main forum index and postbits. Also in the reply boxes. Probably just everywhere :p
- No longer seeing the thread title in the last post section on the forum index
- The avatars moving next to the thread title, it's a bit distracting when I'm trying to browse the threads and find which have new posts.
- The faded out fonts on the forumdisplay underneath the thread titles. It's a strain to see.

[Sweet Dream]

Okay, I don't want to be that person but I just wanted to say that Vicki pointed out everything on my mind :)

I'm a huge fan of the changes but the main thing I don't like is how wide things are, though. Like the squares around the avatars in the Random Facts, etc.

[Neverland]

I'm only looking on my phone right now (I'm on an iPhone so using Safari mobile), anything in a header box stretches way beyond the width of the post itself. Also, I can't find the option to find posts from the last 24 hours on the new layout, but maybe I'm looking in the wrong place.

However, I don't mind the bigger fonts at all for browsing the board on my phone. I'm CONSTANTLY manually zooming in and scrolling just to see what I'm typing on the regular schemes, never mind what I'm reading. So the larger fonts are AWESOME.

ETA

OH SIGS. The gifs are on top of each other instead of next to each other. I can't decide if that bothers me or not but I wanted to mention it.

[godlight]

Thanks guys! We're compiling all of your feedback so we can work on it when our tech genius (Imzadi/Chrissie) gets back. :D (And please continue with feedback - every little positive or negative thing helps us get everything ready for you!)

[John Sheppard]

Ooh different.

I definitely agree about the width, I'm currently on my laptop so I'm not sure what it looks like on my phone, but yeah to me it's too wide, and like Vicki said about the avators moving next to the thread title, it is a little distracting. I think I'd probably miss the icons going down the side of the board, but I'd probably get used to the way this looks. Also agree about the fonts being bigger. Still deciding on the av preview on the main index.

I like the fixed navigation bar. And I also like the quick reply box.

I'm used to the other layout, but that's not a bad thing and I'd get used to this one.

Also, I'm not keen on the gap around the avators.

*I hope this doesn't come accross as overly negative, I'm not trying to be.

[Natalie Scatorccio]

I don't like having to zoom out but I can't really notice much else jumping out at me.

Well besides the gifs on top of each other.

It'll take getting used to especially on my phone, idk how it looks on my computer

[Bennet]

The scheme does look very different on a phone to the laptop as it has phone friendly features. Stacked sigs are only on the phone

[Natalie Scatorccio]

Trying it on my laptop, I definetly love the new layout! Still would take some getting used to. But like Vicki, I do have a con with how wide it is.

[Neverland]

I'm on Safari on my laptop and nothing appears out of proportion for me here. I found the "Today's Posts" super easily on my laptop too, so I guess that's just a phone layout issue? Anyway, I didn't notice until now that we can't see the thread title for the most recent post in each forum, but now I have and I agree with Vicki, I'm not a fan of that. Also I'd rather just have the name of the thread owner be visible, rather than see that person's avatar appear next to the thread title too.

Right now, I'm feeling like I would love to use a scheme with this general layout on my phone - but I would rather keep the old layout for on my computer.

[Louis de Pointe du Lac]

If anyone had been wondering (like I have for literally like 8 hours), the button for 'View New Posts' is up on the left of the top of the main forum page - Exhibit A (https://68.media.tumblr.com/e11852d79e12fc5a73e913f8a597775d/tumblr_oum5x2yJQn1wr52pdo1_500.jpg). We're going to look into making it bigger so that it's a little more obvious.

Otherwise, posts for the last 24 hours can be found on the top right, under Options > Today's Posts.

[Natalie Scatorccio]

I just noticed that the option to have the newest posts show first is gone. Was that taken away cause I've always had newest post show first when I enter a thread. I would like it back if it was taken away.

[godlight]

Is this in the new style scheme? If so, is this the option you mean?

http://i.imgur.com/9hUv1qj.png?1

If so, it only shows up the first time you enter the thread.

If not, would you be able to screen cap on and old style theme which part you mean? Chrissie won't be back until next week so we won't be able to check a few of these issues with her until then.

[Natalie Scatorccio]

It's under options, thread display modes, here is a screenshot

https://i.imgbox.com/secIwH4j.png

It was on the new schemes yesterday and then today it was gone.

[Imzadi]

Hi all. Just quickly dropping in to say how excited I am to see the scheme come live. It is a work in progress and I'm ready to build / rebuild and adjust to make this what WiB needs.. Feedback rocks, any kind. I know it's a drastic change. Heck, I remember when I first saw the scheme I ... well, it took time getting used to. ;) Especially the larger fonts when you're used to the good old "vb2 / smallfont" look.

The plan is to make browsing esp. on the phone a lot easier. The scheme adjusts to the size of the browser. Some things still have a few kinks and bugs in them, and I'll be working through them as we go along. Also ... certain functionality is simply gone from this scheme. Why? Because it was built with the plan to de-clutter. I get the opinion here might vary right now because things are in different places and that takes time getting used to.

I will be fixing a few things. This means fonts might suddenly change, colours might temporarily be off. If something looks weird / wrong, please do report it. Thanks in advance for everyone helping!

On the thread icon ... I could see about switching the av out for an icon. I'll be fiddling with things :chin: So yes, please keep the ideas coming. :nod:

[Cheryl Blossom]

I don't think I'd noticed before, but I'm dropping into say the user cp and profile redesign is GORGEOUS. it's so much cleaner and easier to navigate through now. I'm a big fan of that part :D thank you for your hard work chrissie!!

[Neverland]

I don't think this has already been mentioned, and it's something I only just noticed. (And maybe it's just because I'm on my phone?) In the postbits on the new schemes, our names aren't listed anywhere. Just usernames. Idk if that was intentional or not, but I find having our names visible helps when 2 people have similar sets, unless they have usernames that are easily associated with them. If that makes sense?

[Bennet]

Shadow if you click the username when you're on the phone it comes up with a mini profile that shows the name :)

[Neverland]

OH! Awesome, thank you!

[Cheryl Blossom]

Me again *hides*

Is there a possibility to have the View New Posts on the index switched to View Today's Posts? I personally prefer the today's posts option because due to cookies if I view on my phone then my laptop it can mark them as read so I don't see them. I dunno if I'm the only one though!

[Neverland]

^ I second this! Especially on the phone. From the phone version of the new style, I can't find the option at all.

[Midnight Hands]

We shall definitely look into this as we finalise all the changes. Thanks, ladies! :)

[Meraviglioso]

The 'Mark Forums Read' at the bottom of the page doesn't seem to be working. I get this message:

Your submission could not be processed because a security token was invalid.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error.

Just thought I'd point it out :)

[Bennet]

Don't worry we know about that one and I shall fix it later on today :)

[Morbid Curiosity]

Whenever I attempt to start a thread in The Storyboard subforum of The Fireplace… I get the dreaded Database Error message.

[Bennet]

Thanks Agnes, we shall look into this!

[Neverland]

I've never noticed this before but maybe I just wasn't being observant. I saw this at the bottom of the page in Last Post, and I checked, and it's in other threads too. Has it always been there/is it supposed to be there?

Link (http://imgbox.com/DAnr5JgB)

[Louis de Pointe du Lac]

It hasn't always been there. It's something that just recently got added in.

But it is totally normal!

[Morbid Curiosity]

I know that the board is going offline tomorrow to be properly worked on so this probably won't be that big of a deal for now but when I click on the "Biography" link in the usercp I see this:

Link (https://cdnw.nickpic.host/m0Shgc.png)

[Louis de Pointe du Lac]

You're right, it's not a big deal. It's supposed to not work for you guys yet.

There's a big secret reveal coming that will explain everything soon!

[Targaryen]

Just tried to mark all forums as read and got a message.

http://i68.tinypic.com/1p9od2.png

I cleared all my cookies and still received the same message. :(

[Bennet]

Kieran we are aware the link doesn't work on the phone. We shall fix it shortly :)

[Targaryen]

Oh amazing stuff, thanks for letting me know Vicky. Thought I was going nuts earlier.

[Cheryl Blossom]

On the La La Land scheme, the background for the fixed navbar at the top becomes transparent when you scroll down so it's really hard to read the links. On the other schemes it stays solid. Halp?

[Bennet]

Thanks for letting us know, we will fix that ;)

[Midnight Hands]

On the La La Land scheme, the background for the fixed navbar at the top becomes transparent when you scroll down so it's really hard to read the links. On the other schemes it stays solid. Halp?

Thank you for reminding me to fix that! It should be probably coloured now. :p

[Cheryl Blossom]

Perfect now! :heart: Thanks ladies!

[Neverland]

I just discovered that there are too smilies with the same exact code, :cry:

I've been trying to use one but even clicking it from the full list brings up the other. I know it's a small thing, but can this be fixed?

[Bennet]

Shadow lemme go investigate. Which smilie is it?

[Neverland]

:cry:

^ There are two smilies with this exact code, and a third with a capital C, but that one works just fine.

[Bennet]

Okay there should now be cry Cry and cries

[Neverland]

Works now! Thank you!

[Cheryl Blossom]

On the quick reply in the new scheme style, there are the little gray lines in the bottom right corner that show up when you can expand the textbox but it doesn't work. I can expand the box on the regular reply page but not on quick reply. Is this just a coding thing in the style that it won't work anymore?

[Bennet]

Vicki I'm not even sure which grey lines you mean!

[Cheryl Blossom]

Maybe it's just a thing in my browser? I'm using Chrome. This is what I mean (https://imgur.com/a/bnCXs). Usually if you drag that corner down, the reply box expands.

[John Sheppard]

It doesn't work for me either, I'm on Chrome as well.

[Imzadi]

Actually, it works, but on the quickreply and quickthread is can only be made smaller at this point. I'll log it as something look into.

[Kingdom Hearts]

I'm trying to mark the forums as read and its telling me:

Your submission could not be processed because a security token was invalid.

I'm on my phone. Not sure if this makes a difference?

[Bennet]

Yeah it's just a phone thing. I keep meaning to look into it!

[John Sheppard]

Yeah it's just a phone thing. I keep meaning to look into it!

I've just tried using the 'mark forum read' on my laptop on Chrome and it's not worked. I've gotten the same message as Becky.

[godlight]

I'm not sure why it's doing that in Chrome, I've just tried it and it worked here for me. We'll log it as something to be looked at. :) Thank you, Lindsey.

[bloopity]

I tried uploading this gif http://i65.tinypic.com/ohs0ab.gif and it's at 300x200 but it's still saying that it's too big. I don't know how else to fix it?

[Bennet]

Hi Alex, it has to be 300 wide and 200 in height :)

[bloopity]

Lawd I'm a fool hahaha. Thanks!

[Bennet]

That’s okay! Easy mistake :)

[Bennet]

The mark forums read button now works on mobile devices :D

[Meraviglioso]

Am I missing something? I can see the announcement for the new RPG, and I can find it in the RPG directory (and submit a biography) but I can't see the game and if I follow the link in the announcement, it says I don't have permission to access the page :confused:

[godlight]

Oh dear... Vicky’s going to have a look into that right now.

[Meraviglioso]

Thank you ^_^

[godlight]

It should be there now. Not sure what happened there! Sorry, Bonnie.

[Meraviglioso]

No worries! I see it now :D Thanks!

[Obi-Wan Kenobi]

I submitted a character earlier that was later approved, but when I go to upload an image for him, his name isn't available for selection on the drop-down menu?

[Bennet]

I shall check this, sometimes when we update the names it resets photo numbers

ETA: As I suspected! Fixed now

[Obi-Wan Kenobi]

Thanks for the help, Vicky!

[Meraviglioso]

I was just wondering, does the 'automatically detect DST settings' option work? I had it set to that, but I noticed the board was still an hour ahead for me. Does that mean we have to manually change it from on/off?

[Midnight Hands]

It should automatically detect, but we shall look into it and get back to you, Bonnie! Thanks for pointing it out.

[Bennet]

Hey guys, this was something I noticed myself when we went out of daylight savings last month. I have turned this option off manually but I think for everyone despite it saying it should automatically update it isn't so yes you'll have to edit this manually via your CP. Sorry about the inconvenience!

[Meraviglioso]

No worries. I did change it through my CP, but I just thought I'd ask in case it was something that could be fixed :)

[Neverland]

I don't seem to have access to the new schemes? :(

[Natalie Scatorccio]

^ same

[Bennet]

Hi guys! Try again now :D

[Natalie Scatorccio]

I am unable to upload RPG images. This is what I see on my phone, and it's what I also see on my laptop (am using Chrome and even looked via Microsoft Edge and it looks the same).

https://images2.imgbox.com/f4/62/cW5erTJr_o.png

[Louis de Pointe du Lac]

Which character is this for, Heidi?

[Natalie Scatorccio]

Just uploading in general. I go to RPG, go to "manage your characters" and then go to the very bottom to the "upload new image" link and that is what I get.

[Louis de Pointe du Lac]

You're right. I'm getting that too. It's not even a scheme issue because it's doing it in computer and mobile mode, in every scheme I've checked.

I'll pass it along to the tech gods because I'm stumped.

[Natalie Scatorccio]

Yeah I thought it was strange. Hopefully it's an easy fix lol

[Bennet]

I’ve contacted the tech gods so it should be fixed soon :)

[Louis de Pointe du Lac]

The tech gods have worked their magic, and the problem should be resolved!

[Eponine]

So much of the time, when I type a post and hit 'post reply' it tells me it's a duplicate of a post and it'll redirect me to the thread. I know it's not because I literally only just typed said post up, but the message appears however carefully I tap the button.

It doesn't really affect my board experience cause I can still type posts and respond to threads, but thought I'd mention it incase anyone else also found the same thing when they replied to a thread. It's not everytime, just some times.

[Bennet]

Does the post still post?

[Eponine]

Yes. Hence why it's not pressing and not really a problem since it does post, just thought I'd mention it cause it's not everytime, but has happened at least ten times I can think of.

[Bennet]

I think the buttons on our scheme are super sensitive. Is this on your laptop or phone?

[Eponine]

Laptop. It just did it with a PM (told me I had to wait 60 seconds to send another message) so maybe I'm pressing on 'send' before I've realised I'm doing it.

[Bennet]

Hmmm. Keep me updated if it keeps happening

[Wild Love]

I can't upload a picture for my new character Julien Dumont in AD. He doesn't show up in the options for "select character". Could that be fixed somehow? He has been approved and is listed as active. :)

ETA: Come to think of it, it's not just Julien. Several of my characters don't show up among the options.

[Soulstice]

Check it now?

[Wild Love]

Julien shows up now! :) But I have 18 characters and only 10 show up on the list. Strange since they were all there before!

[godlight]

Sandra could you possibly PM me a list of the characters? Sounds like their set to 0 rather than 5 for some reason.

[Wild Love]

They all have 1 image uploaded now, so there should be four spaces left. But yeah, I'll PM you shortly!

[godlight]

No worries! I’m at a quiz night at work at the moment but I’ll do look at it when I get home!

[John Sheppard]

I've just gone into my user CP and tried to change the scheme, but there doesn't seem to be the box in the options page to change it....? Unless I've missed it.

[Bennet]

Due to a technical fault this is currently unavailable. Please wait for further instructions...

[John Sheppard]

Okay no worries, just wasn't sure if it was me.

[Callista]

When I try to log in on my phone, I can fill in my user name and password, but the moment I tap to enter, I get a connection reset error. My internet works perfectly, and it doesn't matter whether I put in the right or wrong password. Other sites where I have to log in work without problem. Any thoughts?

[Bennet]

Daphne I’ve just tried it myself and have had no issues. Do you have any screen shots I can look at all or the link to the connect reset error?

[Callista]

I'll see if I can get a screenshot for you tomorrow. But after some googling, it looks like it might be a browser problem, so then I should be able to fix it myself. I'll look into it tomorrow and let you know!

[Callista]

Solved it! Apparently it was a Chrome app issue. I downloaded Firefox and it works fine there :D

[Bennet]

I do like chrome it’s just sometimes a pain

[Abandon Ship]

I’m logged into my account on my phone which is all good. I can’t remember my password for my account to get on my laptop which has been fixed. Is it possible for someone to reset it and give me a temp password so I can log on my computer?

[godlight]

PMing you now

[Meraviglioso]

I divided my PM box into folders, but I can't seem to access any of the folders, other than inbox, on my phone. Is there any way to see them?

[Louis de Pointe du Lac]

That's completely weird. We'll check it out!

[Meraviglioso]

Thank you ^_^

[godlight]

There should be three buttons at the bottom - send new, tracking, folders - if you click on tracking you should be able to access the other folders.

[Meraviglioso]

Oooh right, I see! Sorry, I thought that was for something else :p

[Symphony]

I'm not positive that this is NOT a user error, but I haven't been able to get the option to automatically detect DST to work for me. It's constantly off by an hour.

[Bennet]

Go turn it to off and then back on to automatic

[Symphony]

And just like magic, that worked! Thanks lady. :kawaiikiss:

[Bennet]

No problem. I had this myself last week

[Cheryl Blossom]

Ever since the security updates, the font of the board has changed and I have to click to "load unsafe scripts" in Chrome which then makes the boards not secure and invalidates the https. I'm not sure if this is an issue anyone else is having? it's happening to both me and Sandra (we have PCs).

[Louis de Pointe du Lac]

Yeah, we did the security updates because the Google fonts we had were unsafe and making the board insecure. I get it on both PC and Mac, so it's an overall thing.

The recommendation is not to load them at all because they are what's causing the problem. If there are some fonts in certain schemes that are bothering you, let us know and we'll see what we can do about those. Otherwise, load unsafe scripts at your own risk and peril. XD

[Bennet]

Basically this year most countries changed their data laws (certainly most EU ones) so most browsers have changed how we can access safe content. Our SSL certificate shows we are safe but using outside content such as google fonts and even links give us the i rather than the lock symbol. We are safe to use just don’t load the additional content because what chrome or which ever browser you use is saying you can use this content but we can’t be sure it’s not phishing. Ultimately the https is supposed to protect us more against cyber attacks. I know it’s silly as we’re just a RP board but some members were unable to load any content properly without the SSL certificates.

We will see what we can do about the fonts - I’m assuming for most people it’s the main content font not say your usernames along the left hand side or now in the main menu?

[Meraviglioso]

For me it's the main font across all schemes that has changed to quite a chunky font that I'm not a fan of, but that's probably me being nit-picky :p

I'm just wondering - on my phone it doesn't show up as https:// and if I do add that to the url, it disappears as soon as I go to a different page (i.e. I type https:// for the main page, then I click 'view new posts' and it disappears and is back to simply www...). I should add that I have quite an outdated phone, but I did do the latest Chrome app update that it would let me do.

[Bennet]

Yeah the main font is the one I meant. I’m not sure why so I will look into it. As for the https I don’t know why your phone is taking you away from that! I’ve not had any problems but then I use safari on my iPhone

[Bennet]

Font should now be fixed. Any other problems let me know!

[Symphony]

I just submitted a bio for The Reckoning and I noticed that in the preview, the relationship status is showing the star sign.

https://i.imgur.com/66Kdtop.png

https://i.imgur.com/6NXqhD1.png

[Louis de Pointe du Lac]

It does seem to have come through on our system okay, so that's very weird! We'll make note of it though in case it is a thing.

[Electric Dreams]

I'm struggling to re-upload Cecelia's images. They didn't show up after the alias change, so I deleted them to start over, but now there's no option to upload the images.

Here (https://imgur.com/wa8eIZd.jpg) and here (https://imgur.com/eBq9EIV.jpg)

Edit: Fixed! Thank you :)

[godlight]

Give us 5 minutes. There is a known glitch that turns off images after editing a bio. We’ll reactivate it as soon as we get onto a laptop!

[Bennet]

That is all fixed for you :D

[Meraviglioso]

This is probably an issue with this laptop, but I don't really know what to do about it: every time I open WiB, I have to log in again - but the box that says 'remember me' is checked. I didn't have this problem on my own laptop or on my phone. Any ideas?

[Bennet]

I've not had that issue myself but I shall see if there is anything we need to do. Maybe try clearing your cookies and sign in again?

[Meraviglioso]

How far back should I go? Clearing them for the last hour didn't do anything.

[Bennet]

If that hasn't worked it might not. When I have scheme issues (sometimes the schemes kept resetting or changing) I had to wipe all the cookies to fix it.

[Feel It Still]

I have a friend that was trying to register but it wasn't completing it because it told her she didn't do the image verification, but no image showed up. I logged out and tried to register for her to see if it was her computer, but it didn't work for me either. It looks like it could be the coding on the default scheme maybe messing up the image verification section, but I'm not sure.

[Bennet]

Okay I shall have a quick look

Okay that should work now. It’s a question and answer for verification. Not sure why the images weren’t working

[Feel It Still]

Thank you! :)